When will my order be ready?
Processing time is 4 -7 business days for made to order as well as for already made items. I will do my best to finish your order as soon as possible. As soon as I ship the order you will receive a notification. Please allow additional time for the item to arrive, depends where you are located.
What are the shipping rates?
I offer a flat rate shipping:
$6 to Canada and USA . Order as many products as you like with flat rate shipping !
I currently ship to USA and Canada. I can ship to other countries upon request. Please contact me and I'll check the shipping rates .
How do you ship my order and where are you located?
I am located in Toronto, Canada.
Estimate delivery time for US: 4-7 business days. Tracking information starts to update after the package left Canada, usually within 36-48 hours.
Estimate delivery time for Canada: 3-11 business days. No tracking for regular letter mail, parcels will be tracked.
What is your return policy?
You can return the item within 2 weeks from receiving it in its original condition.
Please contact me prior to sending the item back at email@example.com and I will provide you with the return address.
I will refund the cost of the item within 7 days of receiving the item back.
PLEASE NOTE that the shipping cost is not refundable and the customer is responsible for the cost of returning shipping.
I want you to be satisfied with your purchase, so I am happy to answer any of your questions that might arise before you submit your order!